Privacy Policy

1. Scope and Application

This Privacy Policy describes how Zapstra LLC and any future affiliates ("Zapstra," "we," "us," or "our") collect, use, and share information in connection with our platform, applications, integrations, and related services (collectively, the "Services"). This policy applies to information collected through our website, applications deployed on ecommerce platforms, and associated services. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information Collection

Information You Provide

We collect information you directly provide, including account registration details, profile information, business data entered into our platform, customer support communications, and any other information you choose to provide.

Automatically Collected Information

We automatically collect certain information about your use of our Services, including device identifiers, IP addresses, browser information, operating system details, usage analytics, feature interactions, session data, and performance metrics.

Information from Third Parties

We may receive information about you from third-party platforms, integrations, authentication providers, and business partners as necessary to provide our Services.

3. Use of Information

We process your information to:

• Provide, maintain, and improve our Services.
• Manage your account and authenticate users.
• Process transactions and fulfill contractual obligations.
• Analyze platform usage and performance.
• Communicate with you regarding service updates, support, and—if you consent—promotional content (you may opt out at any time).
• Ensure platform security, prevent fraud, and enforce our terms.
• Comply with legal obligations.

4. Information Sharing

No Sale of Personal Information

We do not sell personal information to third parties.

Service Providers

We share information with third-party service providers who perform services on our behalf, including cloud infrastructure providers (Google Cloud Platform), application services (Firebase), payment processors (Stripe), communication services (SendGrid, Twilio), and analytics providers.

Business Partners

We may share information with ecommerce platform partners (e.g., Shopify) as required to deliver platform-specific functionality that you or your organization have opted into.

Legal and Business Requirements

We may disclose information when required by law, to protect our rights or property, in connection with business transactions, or to investigate potential violations of our Terms of Service.

5. Data Security and Storage

We implement industry-standard security measures to protect your information. Your data is stored on Google Cloud Platform infrastructure in the United States (us-east1), Europe (europe-west1), and Australia (australia-southeast1). We maintain appropriate technical and organizational safeguards; however, no method of transmission or storage is completely secure.

6. Data Retention

We retain your information for as long as your account is active, as needed to provide the Services, or as required by law. Upon account deletion, we will delete your information in accordance with our retention policies, subject to legal and regulatory requirements. We may retain anonymized or aggregated data for analytical and operational purposes.

7. Your Rights and Choices

• Account Management: Access, update, or delete your account information through your account settings.
• Communication Preferences: Opt out of promotional communications while continuing to receive service-related messages.
• Data Deletion: Request deletion of your account and associated data.
• Regional Rights: Depending on your location, you may have additional rights regarding your personal information, including rights of access, rectification, erasure, restriction, portability, and objection under applicable privacy laws.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards for international data transfers in compliance with applicable laws. Where required, we use Standard Contractual Clauses or equivalent safeguards for transfers from the European Economic Area, United Kingdom, and other jurisdictions.

9. Third-Party Services

Our Services may integrate with or link to third-party platforms and services. This Privacy Policy does not govern information collected by third parties; we recommend reviewing their respective privacy policies.

10. Children’s Information

Our Services are not directed to individuals under 16, and we do not knowingly collect personal information from children under 16.

11. Updates to this Policy

We may modify this Privacy Policy periodically. Material changes will be communicated through our Services or other appropriate means. Continued use of our Services after such modifications constitutes acceptance of the updated policy.

12. Contact Information

For questions regarding this Privacy Policy or our privacy practices, contact us: